We repair the Dell XPS 13 9365 2-in-1 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. It is a 13.3-inch 2-in-1 laptop from 2017. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- 9365
- Released
- 2017
- Type
- 2-in-1 laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the Dell XPS 13 9365 2-in-1
Touchscreen replacement
Glass, touch layer and display are one bonded 13.3-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Memory
Memory in the Dell XPS 13 9365 2-in-1 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
Windows 11 support depends on the processor: versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer qualify, and earlier ones do not. We check yours and advise.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The Dell XPS 13 9365 2-in-1 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Dell XPS 13 9365 2-in-1, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- Charging is over USB-C on recent models. When a port stops charging, the fault is usually on the motherboard and is repaired at component level.
- Memory is soldered to the motherboard, so it is fixed at whatever the laptop was bought with.
- Battery swelling that lifts the trackpad or palm rest is something we see regularly on the XPS 13. A swollen battery should be replaced before it damages the trackpad or chassis.
Data recovery from the Dell XPS 13 9365 2-in-1
The SSD in the Dell XPS 13 9365 2-in-1 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Dell XPS 13 9365 2-in-1 sits in the range
Its nearest relatives in the Dell XPS 13 range are the older Dell XPS 13 9360 (2016) and the newer Dell XPS 13 9370 (2018).
Questions
Can the SSD or memory in the Dell XPS 13 9365 2-in-1 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Dell XPS 13 9365 2-in-1 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my 2-in-1 laptop?
The model name is on the base label or palm rest. The 7-character Service Tag on the base identifies the exact build. For this model, look for 9365.
Can the Dell XPS 13 9365 2-in-1 run Windows 11?
It depends on the processor. Versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer are supported.