We repair the Dell XPS 13 9310 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The Dell XPS 13 9310 is a 2020 laptop with a 13.4-inch screen. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- 9310
- Released
- 2020
- Type
- Laptop
- Screen
- 13.4-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the Dell XPS 13 9310
Screen replacement
We replace the 13.4-inch panel like-for-like, matching resolution and connector to the part number on the original.
Price confirmed before work starts
Windows repair and reinstall
The Dell XPS 13 9310 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Charging port and power repair
Charging is over USB-C. A loose or dead port is replaced where it is a separate part, or repaired on the motherboard where it is soldered.
SSD and storage upgrade
The Dell XPS 13 9310 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Dell XPS 13 9310 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Dell XPS 13 9310, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- Charging is over USB-C on recent models. When a port stops charging, the fault is usually on the motherboard and is repaired at component level.
- Memory is soldered to the motherboard, so it is fixed at whatever the laptop was bought with.
- Battery swelling that lifts the trackpad or palm rest is something we see regularly on the XPS 13. A swollen battery should be replaced before it damages the trackpad or chassis.
Data recovery from the Dell XPS 13 9310
The SSD in the Dell XPS 13 9310 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Dell XPS 13 9310 sits in the range
Its nearest relatives in the Dell XPS 13 range are the older Dell XPS 13 7390 2-in-1 (2019) and the newer Dell XPS 13 Plus 9320 (2022). Storage differs too: M.2 SSD, replaceable on the Dell XPS 13 9310, soldered to the board on the Dell XPS 13 7390 2-in-1.
Questions
Can the SSD or memory in the Dell XPS 13 9310 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Dell XPS 13 9310 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How do I get my Dell XPS 13 9310 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.
How much does a Dell XPS 13 9310 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.