Samsung Notebook 9 Pen repair in London: bring it to our workshop in Bermondsey or ask about courier collection, and we will confirm a price before any work starts. It is a 13.3-inch 2-in-1 laptop from 2018, identified by model number NP930QAA. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- NP930QAA
- Released
- 2018
- Type
- 2-in-1 laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
Samsung Notebook 9 Pen repairs and upgrades
Touchscreen replacement
The 13.3-inch touchscreen is bonded to its glass, so cracked glass, dead touch and display faults are all fixed by replacing the bonded panel.
Price confirmed before work starts
Memory
Memory in the Samsung Notebook 9 Pen is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Samsung Notebook 9 Pen meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The Samsung Notebook 9 Pen takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Samsung Notebook 9 Pen, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Samsung Notebook and Series (legacy) range
- Most of this range takes a 2.5-inch SATA drive and standard memory.
- Parts for older Samsung laptops are no longer made new; we source tested refurbished parts where needed.
Data recovery from the Samsung Notebook 9 Pen
The SSD in the Samsung Notebook 9 Pen can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Samsung Notebook 9 Pen sits in the range
Its nearest relatives in the Samsung Notebook and Series (legacy) range are the older Samsung Notebook 9 13-inch (2017) and the newer Samsung Galaxy Chromebook (2020). Storage differs too: M.2 SSD, replaceable on the Samsung Notebook 9 Pen, soldered to the board on the Samsung Galaxy Chromebook.
Questions
Can the SSD or memory in the Samsung Notebook 9 Pen be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Samsung Notebook 9 Pen will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How do I get my Samsung Notebook 9 Pen to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.
How much does a Samsung Notebook 9 Pen screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.