If your Samsung Galaxy Chromebook has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The Samsung Galaxy Chromebook is a 2020 Chromebook with a 13.3-inch screen, identified by model number XE930QCA. Storage and memory are both fixed to the board, which shapes what can be upgraded and how data is recovered.
- Model number
- XE930QCA
- Released
- 2020
- Type
- Chromebook
- Screen
- 13.3-inch
- Storage
- Soldered to the board
- Memory
- Soldered
Repairs we carry out on the Samsung Galaxy Chromebook
Screen replacement
Cracked, flickering or lined 13.3-inch screens are replaced with a matching panel. Where the picture comes and goes as the lid moves, we check the display cable and hinges first.
Price confirmed before work starts
ChromeOS recovery
We restore ChromeOS from a recovery image when the device shows a missing or damaged system message, and check its automatic update end date for you.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
Storage
Storage on the Samsung Galaxy Chromebook is soldered and cannot be upgraded. We can help with external storage, clearing space, or moving to a new machine.
Memory
Memory in the Samsung Galaxy Chromebook is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair on the Samsung Galaxy Chromebook, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults and data transfer to a new machine.
Notes from the workshop
- Most of this range takes a 2.5-inch SATA drive and standard memory.
- Parts for older Samsung laptops are no longer made new; we source tested refurbished parts where needed.
Data recovery from the Samsung Galaxy Chromebook
Most of what is on a Chromebook lives in the Google account and Google Drive, and comes back when you sign in on another device. Files kept only in the local Downloads folder are encrypted and tied to the account, so recovery from a dead Samsung Galaxy Chromebook is limited. We will tell you honestly what is possible.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Samsung Galaxy Chromebook sits in the range
Its nearest relatives in the Samsung Notebook and Series (legacy) range are the older Samsung Notebook 9 Pen (2018). Storage differs too: soldered to the board on the Samsung Galaxy Chromebook, M.2 SSD, replaceable on the Samsung Notebook 9 Pen. It is the most recent 13.3-inch model of the range that we list.
Questions
Can the SSD or memory in the Samsung Galaxy Chromebook be upgraded?
The storage is soldered and cannot be upgraded. Memory is soldered and cannot be upgraded.
My Samsung Galaxy Chromebook will not turn on. Is my data lost?
Not necessarily, but the storage is on the main board, so the board has to be repaired far enough to read it. Do not keep trying to power it on, and tell us about any backups you have.
Where do I find the model number on my Chromebook?
The model code beginning NP is on the base label. For this model, look for XE930QCA.
How do I get my Samsung Galaxy Chromebook to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.