If your Microsoft Surface Book 2 15-inch has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. It is a 15-inch 2-in-1 laptop from 2017, identified by model numbers 1793, 1813. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model numbers
- 1793, 1813
- Released
- 2017
- Type
- 2-in-1 laptop
- Screen
- 15-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the Microsoft Surface Book 2 15-inch
Touchscreen replacement
The 15-inch touchscreen is bonded to its glass, so cracked glass, dead touch and display faults are all fixed by replacing the bonded panel.
Price confirmed before work starts
Memory
Memory in the Microsoft Surface Book 2 15-inch is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
Windows 11 support depends on the processor: versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer qualify, and earlier ones do not. We check yours and advise.
Battery replacement
The battery is glued in behind the display. Replacing it means opening the device, which we explain and price before starting. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
Charging faults are traced to the adapter, the Surface Connect port or the charging circuit. The port is a separate part on most models.
SSD and storage upgrade
The Microsoft Surface Book 2 15-inch takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Microsoft Surface Book 2 15-inch, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Surface Book and Surface Studio range
- Faults with the detach mechanism are common and are not always a hardware failure.
- The Surface Book has a battery in the screen section and another in the base, and either can swell.
- The SSD is in the screen section, behind the glued display.
Data recovery from the Microsoft Surface Book 2 15-inch
The SSD in the Microsoft Surface Book 2 15-inch can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Microsoft Surface Book 2 15-inch sits in the range
Its nearest relatives in the Microsoft Surface Book and Surface Studio range are the newer Microsoft Surface Book 3 15-inch (2020). It is the earliest 15-inch model of the range that we list.
Questions
Can the SSD or memory in the Microsoft Surface Book 2 15-inch be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Microsoft Surface Book 2 15-inch will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Is a 2017 Microsoft Surface Book 2 15-inch still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.
Where do I find the model number on my 2-in-1 laptop?
The four-digit model number is printed under the kickstand on a Surface Pro or on the base of a Surface Laptop. For this model, look for 1793 or 1813.