We repair the Microsoft Surface Book 2 13.5-inch at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The Microsoft Surface Book 2 13.5-inch is a 2017 2-in-1 laptop with a 13.5-inch screen, identified by model numbers 1832, 1834, 1835. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model numbers
- 1832, 1834, 1835
- Released
- 2017
- Type
- 2-in-1 laptop
- Screen
- 13.5-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the Microsoft Surface Book 2 13.5-inch
Touchscreen replacement
Glass, touch layer and display are one bonded 13.5-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Battery replacement
The battery is glued in behind the display. Replacing it means opening the device, which we explain and price before starting. On a 2017 machine a worn battery is the likely cause of short runtime, and we measure its capacity before recommending anything else.
Price confirmed before work starts
Charging port and power repair
Charging faults are traced to the adapter, the Surface Connect port or the charging circuit. The port is a separate part on most models.
SSD and storage upgrade
The Microsoft Surface Book 2 13.5-inch takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Microsoft Surface Book 2 13.5-inch is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
Windows 11 support depends on the processor: versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer qualify, and earlier ones do not. We check yours and advise.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Microsoft Surface Book 2 13.5-inch, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- The Surface Book has a battery in the screen section and another in the base, and either can swell.
- The SSD is in the screen section, behind the glued display.
- Faults with the detach mechanism are common and are not always a hardware failure.
Data recovery from the Microsoft Surface Book 2 13.5-inch
The SSD in the Microsoft Surface Book 2 13.5-inch can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Microsoft Surface Book 2 13.5-inch sits in the range
Its nearest relatives in the Microsoft Surface Book and Surface Studio range are the older Microsoft Surface Book (2015) and the newer Microsoft Surface Book 3 13.5-inch (2020).
Questions
Can the SSD or memory in the Microsoft Surface Book 2 13.5-inch be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Microsoft Surface Book 2 13.5-inch will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Microsoft Surface Book 2 13.5-inch run Windows 11?
It depends on the processor. Versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer are supported.
How do I get my Microsoft Surface Book 2 13.5-inch to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.