If your Dell XPS 17 9700 has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The Dell XPS 17 9700 is a 2020 laptop with a 17-inch screen. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 9700
- Released
- 2020
- Type
- Laptop
- Screen
- 17-inch
- Storage
- M.2 SSD, two slots on most configurations
- Memory
- SODIMM slots
Dell XPS 17 9700 repairs and upgrades
Screen replacement
A broken 17-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
SSD and storage upgrade
Most configurations of the Dell XPS 17 9700 have two M.2 slots, so a second SSD can be added, or the existing one cloned to a larger drive.
Price confirmed before work starts
Memory upgrade
Most configurations of the Dell XPS 17 9700 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Windows repair and reinstall
The Dell XPS 17 9700 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Dell XPS 17 9700, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the XPS 15 and XPS 17 range
- These run hot under load. Fresh thermal compound and clean fans often restore performance that has been lost to throttling.
- On the 9550 to 9570 and 7590, a 2.5-inch drive bay is present only on units with the smaller battery.
- Battery swelling is common on the XPS 15 and 17 and shows first as a trackpad that stops clicking or a base that no longer sits flat.
Data recovery from the Dell XPS 17 9700
The SSD in the Dell XPS 17 9700 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Dell XPS 17 9700 sits in the range
Its nearest relatives in the Dell XPS 15 and XPS 17 range are the newer Dell XPS 17 9710 (2021). It is the earliest 17-inch model of the range that we list.
Questions
Can the SSD or memory in the Dell XPS 17 9700 be upgraded?
The SSD can be replaced, and most configurations have a second M.2 slot. Memory is in slots on most configurations and can be increased.
My Dell XPS 17 9700 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a Dell XPS 17 9700 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Is a 2020 Dell XPS 17 9700 still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.