This page sets out the repairs, upgrades and data recovery we carry out on the Dell XPS 16 9640, with notes on what tends to go wrong and what can and cannot be upgraded. The Dell XPS 16 9640 is a 2024 laptop with a 16.3-inch screen. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- 9640
- Released
- 2024
- Type
- Laptop
- Screen
- 16.3-inch
- Storage
- M.2 SSD, two slots on most configurations
- Memory
- Soldered
Dell XPS 16 9640 repairs and upgrades
Screen replacement
A broken 16.3-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
SSD and storage upgrade
Most configurations of the Dell XPS 16 9640 have two M.2 slots, so a second SSD can be added, or the existing one cloned to a larger drive.
Price confirmed before work starts
Memory
Memory in the Dell XPS 16 9640 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Dell XPS 16 9640 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Dell XPS 16 9640, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the XPS 15 and XPS 17 range
- These run hot under load. Fresh thermal compound and clean fans often restore performance that has been lost to throttling.
- On the 9550 to 9570 and 7590, a 2.5-inch drive bay is present only on units with the smaller battery.
- Battery swelling is common on the XPS 15 and 17 and shows first as a trackpad that stops clicking or a base that no longer sits flat.
Data recovery from the Dell XPS 16 9640
The SSD in the Dell XPS 16 9640 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Questions
Can the SSD or memory in the Dell XPS 16 9640 be upgraded?
The SSD can be replaced, and most configurations have a second M.2 slot. Memory is soldered and cannot be upgraded.
My Dell XPS 16 9640 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my laptop?
The model name is on the base label or palm rest. The 7-character Service Tag on the base identifies the exact build. For this model, look for 9640.
Can the Dell XPS 16 9640 run Windows 11?
Yes. It shipped with Windows 11.