Microsoft Surface Pro 9 repair in London: bring it to our workshop in Bermondsey or ask about courier collection, and we will confirm a price before any work starts. It is a 13-inch tablet PC from 2022, identified by model number 2038. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- 2038
- Released
- 2022
- Type
- Tablet PC
- Screen
- 13-inch
- Storage
- M.2 2230 SSD, replaceable
- Memory
- Soldered
What we repair on the Microsoft Surface Pro 9
Touchscreen replacement
Glass, touch layer and display are one bonded 13-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Charging port and power repair
Charging faults are traced to the adapter, the Surface Connect port or the charging circuit. The port is a separate part on most models.
SSD and storage upgrade
The Microsoft Surface Pro 9 uses a short M.2 2230 SSD that can be swapped for a larger one, with the contents cloned across.
Price confirmed before work starts
Memory
Memory in the Microsoft Surface Pro 9 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Microsoft Surface Pro 9 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
The battery is glued in behind the display. Replacing it means opening the device, which we explain and price before starting. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Keyboard and trackpad repair
The detachable keyboard cover is a separate accessory. We test whether a typing fault is the cover or the connector on the tablet.
We also carry out motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Microsoft Surface Pro 9, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- Every Surface Pro is opened by removing the glued-on display, which carries a real risk of cracking the glass. We quote with that in mind.
- From the Surface Pro 7+ onward the SSD sits behind a small door under the kickstand and can be swapped; earlier models have soldered storage.
- Battery swelling that lifts the screen away from the frame should be dealt with promptly.
Data recovery from the Microsoft Surface Pro 9
The SSD in the Microsoft Surface Pro 9 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Microsoft Surface Pro 9 sits in the range
Its nearest relatives in the Microsoft Surface Pro range are the older Microsoft Surface Pro 8 (2021) and the newer Microsoft Surface Pro 11th Edition (2024).
Questions
Can the SSD or memory in the Microsoft Surface Pro 9 be upgraded?
The M.2 2230 SSD can be replaced with a larger one. Memory is soldered and cannot be upgraded.
My Microsoft Surface Pro 9 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How do I get my Microsoft Surface Pro 9 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.
How much does a Microsoft Surface Pro 9 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.