We repair the Microsoft Surface Pro 4 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The Microsoft Surface Pro 4 is a 2015 tablet PC with a 12.3-inch screen, identified by model number 1724. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- 1724
- Released
- 2015
- Type
- Tablet PC
- Screen
- 12.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the Microsoft Surface Pro 4
Touchscreen replacement
The 12.3-inch touchscreen is bonded to its glass, so cracked glass, dead touch and display faults are all fixed by replacing the bonded panel.
Price confirmed before work starts
Battery replacement
The battery is glued in behind the display. Replacing it means opening the device, which we explain and price before starting. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Keyboard and trackpad repair
The detachable keyboard cover is a separate accessory. We test whether a typing fault is the cover or the connector on the tablet.
Charging port and power repair
Charging faults are traced to the adapter, the Surface Connect port or the charging circuit. The port is a separate part on most models.
SSD and storage upgrade
The Microsoft Surface Pro 4 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Microsoft Surface Pro 4 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
This model does not meet Microsoft’s Windows 11 requirements, and Windows 10 reached end of support in October 2025. We can advise on the realistic options, including a lightweight Linux or ChromeOS Flex installation.
We also carry out motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Microsoft Surface Pro 4, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- Battery swelling that lifts the screen away from the frame should be dealt with promptly.
- Every Surface Pro is opened by removing the glued-on display, which carries a real risk of cracking the glass. We quote with that in mind.
- From the Surface Pro 7+ onward the SSD sits behind a small door under the kickstand and can be swapped; earlier models have soldered storage.
Data recovery from the Microsoft Surface Pro 4
The SSD in the Microsoft Surface Pro 4 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Microsoft Surface Pro 4 sits in the range
Its nearest relatives in the Microsoft Surface Pro range are the newer Microsoft Surface Pro 5 (2017). Storage differs too: M.2 SSD, replaceable on the Microsoft Surface Pro 4, soldered to the board on the Microsoft Surface Pro 5. It is the earliest 12.3-inch model of the range that we list.
Questions
Can the SSD or memory in the Microsoft Surface Pro 4 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Microsoft Surface Pro 4 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How do I get my Microsoft Surface Pro 4 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.
How much does a Microsoft Surface Pro 4 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.