We repair the Microsoft Surface Laptop 5 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. It is a 13.5-inch laptop from 2022, identified by model numbers 1950, 1979. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model numbers
- 1950, 1979
- Released
- 2022
- Type
- Laptop
- Screen
- 13.5-inch
- Storage
- M.2 2230 SSD, replaceable
- Memory
- Soldered
What we repair on the Microsoft Surface Laptop 5
Screen replacement
A broken 13.5-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Windows repair and reinstall
The Microsoft Surface Laptop 5 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
The battery is glued in behind the display. Replacing it means opening the device, which we explain and price before starting. On a 2022 machine a worn battery is the likely cause of short runtime, and we measure its capacity before recommending anything else.
Price confirmed before work starts
Charging port and power repair
Charging faults are traced to the adapter, the Surface Connect port or the charging circuit. The port is a separate part on most models.
SSD and storage upgrade
The Microsoft Surface Laptop 5 uses a short M.2 2230 SSD that can be swapped for a larger one, with the contents cloned across.
Price confirmed before work starts
Memory
Memory in the Microsoft Surface Laptop 5 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Microsoft Surface Laptop 5, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- The first two Surface Laptop generations cannot be opened without damaging the fabric deck. From the Laptop 3 the top cover lifts off and the SSD is replaceable.
- Memory is soldered on every Surface Laptop.
Data recovery from the Microsoft Surface Laptop 5
The SSD in the Microsoft Surface Laptop 5 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Microsoft Surface Laptop 5 sits in the range
Its nearest relatives in the Microsoft Surface Laptop range are the older Microsoft Surface Laptop 4 13.5-inch (2021) and the newer Microsoft Surface Laptop 6 for Business (2024).
Questions
Can the SSD or memory in the Microsoft Surface Laptop 5 be upgraded?
The M.2 2230 SSD can be replaced with a larger one. Memory is soldered and cannot be upgraded.
My Microsoft Surface Laptop 5 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Microsoft Surface Laptop 5 run Windows 11?
Yes. It shipped with Windows 11.
How do I get my Microsoft Surface Laptop 5 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.