We repair the Microsoft Surface Laptop 2 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The Microsoft Surface Laptop 2 is a 2018 laptop with a 13.5-inch screen, identified by model number 1769. Storage and memory are both fixed to the board, which shapes what can be upgraded and how data is recovered.
- Model number
- 1769
- Released
- 2018
- Type
- Laptop
- Screen
- 13.5-inch
- Storage
- Soldered to the board
- Memory
- Soldered
Microsoft Surface Laptop 2 repairs and upgrades
Screen replacement
A broken 13.5-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Charging port and power repair
Charging faults are traced to the adapter, the Surface Connect port or the charging circuit. The port is a separate part on most models.
Storage
Storage on the Microsoft Surface Laptop 2 is soldered and cannot be upgraded. We can help with external storage, clearing space, or moving to a new machine.
Memory
Memory in the Microsoft Surface Laptop 2 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Microsoft Surface Laptop 2 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
The battery is glued in behind the display. Replacing it means opening the device, which we explain and price before starting. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Microsoft Surface Laptop 2, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- The first two Surface Laptop generations cannot be opened without damaging the fabric deck. From the Laptop 3 the top cover lifts off and the SSD is replaceable.
- Memory is soldered on every Surface Laptop.
Data recovery from the Microsoft Surface Laptop 2
Storage in the Microsoft Surface Laptop 2 is soldered to the board. If the machine will not start, recovering files means repairing the board enough to read the storage, so the repair and the recovery are the same job.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Microsoft Surface Laptop 2 sits in the range
Its nearest relatives in the Microsoft Surface Laptop range are the older Microsoft Surface Laptop (2017) and the newer Microsoft Surface Laptop 3 13.5-inch (2019). Storage differs too: soldered to the board on the Microsoft Surface Laptop 2, M.2 2230 SSD, replaceable on the Microsoft Surface Laptop 3 13.5-inch.
Questions
Can the SSD or memory in the Microsoft Surface Laptop 2 be upgraded?
The storage is soldered and cannot be upgraded. Memory is soldered and cannot be upgraded.
My Microsoft Surface Laptop 2 will not turn on. Is my data lost?
Not necessarily, but the storage is on the main board, so the board has to be repaired far enough to read it. Do not keep trying to power it on, and tell us about any backups you have.
Where do I find the model number on my laptop?
The four-digit model number is printed under the kickstand on a Surface Pro or on the base of a Surface Laptop. For this model, look for 1769.
Can the Microsoft Surface Laptop 2 run Windows 11?
Yes, in most configurations.