If your Microsoft Surface Laptop (1st Gen) has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The Microsoft Surface Laptop is a 2017 laptop with a 13.5-inch screen, identified by model number 1769. Storage and memory are both fixed to the board, which shapes what can be upgraded and how data is recovered.
- Model number
- 1769
- Released
- 2017
- Type
- Laptop
- Screen
- 13.5-inch
- Storage
- Soldered to the board
- Memory
- Soldered
Microsoft Surface Laptop repairs and upgrades
Screen replacement
A broken 13.5-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Storage
Storage on the Microsoft Surface Laptop is soldered and cannot be upgraded. We can help with external storage, clearing space, or moving to a new machine.
Memory
Memory in the Microsoft Surface Laptop is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
Windows 11 support depends on the processor: versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer qualify, and earlier ones do not. We check yours and advise.
Battery replacement
The battery is glued in behind the display. Replacing it means opening the device, which we explain and price before starting. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Charging port and power repair
Charging faults are traced to the adapter, the Surface Connect port or the charging circuit. The port is a separate part on most models.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Microsoft Surface Laptop, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Surface Laptop range
- Memory is soldered on every Surface Laptop.
- The first two Surface Laptop generations cannot be opened without damaging the fabric deck. From the Laptop 3 the top cover lifts off and the SSD is replaceable.
Data recovery from the Microsoft Surface Laptop
Storage in the Microsoft Surface Laptop is soldered to the board. If the machine will not start, recovering files means repairing the board enough to read the storage, so the repair and the recovery are the same job.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Microsoft Surface Laptop sits in the range
Its nearest relatives in the Microsoft Surface Laptop range are the newer Microsoft Surface Laptop 2 (2018). It is the earliest 13.5-inch model of the range that we list.
Questions
Can the SSD or memory in the Microsoft Surface Laptop be upgraded?
The storage is soldered and cannot be upgraded. Memory is soldered and cannot be upgraded.
My Microsoft Surface Laptop will not turn on. Is my data lost?
Not necessarily, but the storage is on the main board, so the board has to be repaired far enough to read it. Do not keep trying to power it on, and tell us about any backups you have.
Is a 2017 Microsoft Surface Laptop still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.
Where do I find the model number on my laptop?
The four-digit model number is printed under the kickstand on a Surface Pro or on the base of a Surface Laptop. For this model, look for 1769.