We repair the Medion Akoya E16401 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. It is a 16-inch laptop from 2022. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- E16401
- Released
- 2022
- Type
- Laptop
- Screen
- 16-inch
- Storage
- M.2 SSD, plus a 2.5-inch bay on some configurations
- Memory
- SODIMM slots
Repairs we carry out on the Medion Akoya E16401
Screen replacement
We replace the 16-inch panel like-for-like, matching resolution and connector to the part number on the original.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
SSD and storage upgrade
The Medion Akoya E16401 has an M.2 slot and, on some configurations, a 2.5-inch bay. Machines that shipped with a hard drive are much faster once moved to an SSD.
Price confirmed before work starts
Memory upgrade
Most configurations of the Medion Akoya E16401 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Windows repair and reinstall
The Medion Akoya E16401 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Medion Akoya E16401, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Akoya and Erazer range
- Medion laptops are sold through UK supermarkets and online. The MD number on the base label identifies the exact build.
- Many Erazer gaming models are built on chassis shared with other brands, which helps with parts.
Data recovery from the Medion Akoya E16401
The SSD in the Medion Akoya E16401 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Medion Akoya E16401 sits in the range
Its nearest relatives in the Medion Akoya and Erazer range are the newer Medion Erazer Major X10 (2023). It is the earliest 16-inch model of the range that we list.
Questions
Can the SSD or memory in the Medion Akoya E16401 be upgraded?
The M.2 SSD can be replaced, and some configurations also have a 2.5-inch bay. Memory is in slots on most configurations and can be increased.
My Medion Akoya E16401 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Medion Akoya E16401 run Windows 11?
Yes. It shipped with Windows 11.
How do I get my Medion Akoya E16401 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.