We repair the HP Envy x360 16-ac at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The HP Envy x360 16-ac is a 2024 2-in-1 laptop with a 16-inch screen. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 16-ac
- Released
- 2024
- Type
- 2-in-1 laptop
- Screen
- 16-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Varies by configuration
Repairs we carry out on the HP Envy x360 16-ac
Touchscreen replacement
Glass, touch layer and display are one bonded 16-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Memory upgrade
Whether memory can be upgraded on the HP Envy x360 16-ac depends on the exact configuration. We check against the serial number before quoting.
Windows repair and reinstall
The HP Envy x360 16-ac shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The HP Envy x360 16-ac takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the HP Envy x360 16-ac, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Envy x360 range
- The touchscreen and glass are a bonded unit and are replaced together.
- The 360-degree hinges on the Envy x360 are a recurring failure point; a stiff hinge can crack the glass.
Data recovery from the HP Envy x360 16-ac
The SSD in the HP Envy x360 16-ac can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Questions
Can the SSD or memory in the HP Envy x360 16-ac be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory depends on the configuration, which we check from the serial number.
My HP Envy x360 16-ac will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a HP Envy x360 16-ac screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Where do I find the model number on my 2-in-1 laptop?
The product name and product number are on the base label, or under the battery on older models. On many HP laptops Fn + Esc shows them on screen. For this model, look for 16-ac.