HP Envy x360 13-ag repair in London: bring it to our workshop in Bermondsey or ask about courier collection, and we will confirm a price before any work starts. It is a 13.3-inch 2-in-1 laptop from 2018. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 13-ag
- Released
- 2018
- Type
- 2-in-1 laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Varies by configuration
What we repair on the HP Envy x360 13-ag
Touchscreen replacement
Glass, touch layer and display are one bonded 13.3-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The HP Envy x360 13-ag takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
Whether memory can be upgraded on the HP Envy x360 13-ag depends on the exact configuration. We check against the serial number before quoting.
Windows repair and reinstall
The HP Envy x360 13-ag meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the HP Envy x360 13-ag, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- The touchscreen and glass are a bonded unit and are replaced together.
- The 360-degree hinges on the Envy x360 are a recurring failure point; a stiff hinge can crack the glass.
Data recovery from the HP Envy x360 13-ag
The SSD in the HP Envy x360 13-ag can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the HP Envy x360 13-ag sits in the range
Its nearest relatives in the HP Envy x360 range are the newer HP Envy x360 13-ar (2019). It is the earliest 13.3-inch model of the range that we list.
Questions
Can the SSD or memory in the HP Envy x360 13-ag be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory depends on the configuration, which we check from the serial number.
My HP Envy x360 13-ag will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Is a 2018 HP Envy x360 13-ag still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.
Where do I find the model number on my 2-in-1 laptop?
The product name and product number are on the base label, or under the battery on older models. On many HP laptops Fn + Esc shows them on screen. For this model, look for 13-ag.