This page sets out the repairs, upgrades and data recovery we carry out on the HP Envy x360 15-bq, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 15.6-inch 2-in-1 laptop from 2017. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 15-bq
- Released
- 2017
- Type
- 2-in-1 laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Varies by configuration
What we repair on the HP Envy x360 15-bq
Touchscreen replacement
Glass, touch layer and display are one bonded 15.6-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Windows repair and reinstall
Windows 11 support depends on the processor: versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer qualify, and earlier ones do not. We check yours and advise.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. On a 2017 machine a worn battery is the likely cause of short runtime, and we measure its capacity before recommending anything else.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The HP Envy x360 15-bq takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
Whether memory can be upgraded on the HP Envy x360 15-bq depends on the exact configuration. We check against the serial number before quoting.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the HP Envy x360 15-bq, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- The touchscreen and glass are a bonded unit and are replaced together.
- The 360-degree hinges on the Envy x360 are a recurring failure point; a stiff hinge can crack the glass.
Data recovery from the HP Envy x360 15-bq
The SSD in the HP Envy x360 15-bq can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the HP Envy x360 15-bq sits in the range
Its nearest relatives in the HP Envy x360 range are the newer HP Envy x360 15-cn (2018). It is the earliest 15.6-inch model of the range that we list.
Questions
Can the SSD or memory in the HP Envy x360 15-bq be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory depends on the configuration, which we check from the serial number.
My HP Envy x360 15-bq will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a HP Envy x360 15-bq screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Is a 2017 HP Envy x360 15-bq still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.