This page sets out the repairs, upgrades and data recovery we carry out on the Dell G16 7620, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 16-inch gaming laptop from 2022. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 7620
- Released
- 2022
- Type
- Gaming laptop
- Screen
- 16-inch
- Storage
- M.2 SSD, plus a 2.5-inch bay on some configurations
- Memory
- SODIMM slots
What we repair on the Dell G16 7620
Screen replacement
We replace the 16-inch panel with one that matches the original resolution and refresh rate. A cheaper 60Hz panel will physically fit many gaming laptops, and we do not fit one unless you ask for it.
Price confirmed before work starts
SSD and storage upgrade
The Dell G16 7620 has an M.2 slot and, on some configurations, a 2.5-inch bay. Machines that shipped with a hard drive are much faster once moved to an SSD.
Price confirmed before work starts
Memory upgrade
Most configurations of the Dell G16 7620 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Graphics repair
The graphics chip is soldered to the board. Artefacts, crashes under load and a black screen with the fans running are diagnosed to the chip, its memory or its power stage, and repaired at board level where it is economical.
Windows repair and reinstall
The Dell G16 7620 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
Overheating and fan repair
A thermal service covers fresh compound on the processor and graphics chip, new thermal pads where needed and both fans cleaned. It is the usual cure for throttling and loud fans under load.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair, virus removal on the Dell G16 7620, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- Overheating under gaming load is usually dried thermal compound and dust, and responds well to a proper thermal service.
- Hinge failures were widely reported on the 2018 and 2019 G3, G5 and G7; the hinge pulls its mounts out of the plastic lid.
Data recovery from the Dell G16 7620
The SSD in the Dell G16 7620 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Dell G16 7620 sits in the range
Its nearest relatives in the Dell G Series gaming range are the newer Dell G16 7630 (2023). It is the earliest 16-inch model of the range that we list.
Questions
Can the SSD or memory in the Dell G16 7620 be upgraded?
The M.2 SSD can be replaced, and some configurations also have a 2.5-inch bay. Memory is in slots on most configurations and can be increased.
My Dell G16 7620 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Dell G16 7620 run Windows 11?
Yes. It shipped with Windows 11.
How do I get my Dell G16 7620 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.