We repair the Dell G15 5520 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The Dell G15 5520 is a 2022 gaming laptop with a 15.6-inch screen. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 5520
- Released
- 2022
- Type
- Gaming laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, plus a 2.5-inch bay on some configurations
- Memory
- SODIMM slots
What we repair on the Dell G15 5520
Screen replacement
The 15.6-inch panel is matched to the original by part number, including refresh rate and connector type, so games run as they did before.
Price confirmed before work starts
SSD and storage upgrade
The Dell G15 5520 has an M.2 slot and, on some configurations, a 2.5-inch bay. Machines that shipped with a hard drive are much faster once moved to an SSD.
Price confirmed before work starts
Memory upgrade
Most configurations of the Dell G15 5520 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Graphics repair
The graphics chip is soldered to the board. Artefacts, crashes under load and a black screen with the fans running are diagnosed to the chip, its memory or its power stage, and repaired at board level where it is economical.
Windows repair and reinstall
The Dell G15 5520 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. On a 2022 machine a worn battery is the likely cause of short runtime, and we measure its capacity before recommending anything else.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
Overheating and fan repair
We strip the cooling system, clean the fans and heatsink fins and renew the thermal compound and pads. We check temperatures under load afterwards.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair, virus removal on the Dell G15 5520, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the G Series gaming range
- Overheating under gaming load is usually dried thermal compound and dust, and responds well to a proper thermal service.
- Hinge failures were widely reported on the 2018 and 2019 G3, G5 and G7; the hinge pulls its mounts out of the plastic lid.
Data recovery from the Dell G15 5520
The SSD in the Dell G15 5520 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Dell G15 5520 sits in the range
Its nearest relatives in the Dell G Series gaming range are the older Dell G15 5510 (2021) and the newer Dell G15 5530 (2023).
Questions
Can the SSD or memory in the Dell G15 5520 be upgraded?
The M.2 SSD can be replaced, and some configurations also have a 2.5-inch bay. Memory is in slots on most configurations and can be increased.
My Dell G15 5520 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a Dell G15 5520 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Where do I find the model number on my gaming laptop?
The model name is on the base label or palm rest. The 7-character Service Tag on the base identifies the exact build. For this model, look for 5520.