This page sets out the repairs, upgrades and data recovery we carry out on the Samsung Galaxy Book Pro 360 15-inch, with notes on what tends to go wrong and what can and cannot be upgraded. The Samsung Galaxy Book Pro 360 15-inch is a 2021 2-in-1 laptop with a 15.6-inch screen, identified by model number NP950QDB. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- NP950QDB
- Released
- 2021
- Type
- 2-in-1 laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
Samsung Galaxy Book Pro 360 15-inch repairs and upgrades
Touchscreen replacement
Glass, touch layer and display are one bonded 15.6-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Windows repair and reinstall
The Samsung Galaxy Book Pro 360 15-inch meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
Charging is over USB-C. A loose or dead port is replaced where it is a separate part, or repaired on the motherboard where it is soldered.
SSD and storage upgrade
The Samsung Galaxy Book Pro 360 15-inch takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Samsung Galaxy Book Pro 360 15-inch is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Samsung Galaxy Book Pro 360 15-inch, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- Galaxy Book memory is soldered; most models have a replaceable M.2 SSD.
- The AMOLED panels are thin and are replaced like-for-like by part number.
- The model code beginning NP on the base label identifies the exact version.
Data recovery from the Samsung Galaxy Book Pro 360 15-inch
The SSD in the Samsung Galaxy Book Pro 360 15-inch can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Samsung Galaxy Book Pro 360 15-inch sits in the range
Its nearest relatives in the Samsung Galaxy Book range are the older Samsung Galaxy Book Flex 15-inch (2020) and the newer Samsung Galaxy Book2 Pro 15-inch (2022).
Questions
Can the SSD or memory in the Samsung Galaxy Book Pro 360 15-inch be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Samsung Galaxy Book Pro 360 15-inch will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Samsung Galaxy Book Pro 360 15-inch run Windows 11?
Yes, in most configurations.
How do I get my Samsung Galaxy Book Pro 360 15-inch to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.