We repair the Samsung Galaxy Book5 Pro 360 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The Samsung Galaxy Book5 Pro 360 is a 2024 2-in-1 laptop with a 16-inch screen, identified by model number NP960QHA. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- NP960QHA
- Released
- 2024
- Type
- 2-in-1 laptop
- Screen
- 16-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
Repairs we carry out on the Samsung Galaxy Book5 Pro 360
Touchscreen replacement
The 16-inch touchscreen is bonded to its glass, so cracked glass, dead touch and display faults are all fixed by replacing the bonded panel.
Price confirmed before work starts
Charging port and power repair
Charging is over USB-C. A loose or dead port is replaced where it is a separate part, or repaired on the motherboard where it is soldered.
SSD and storage upgrade
The Samsung Galaxy Book5 Pro 360 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Samsung Galaxy Book5 Pro 360 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Samsung Galaxy Book5 Pro 360 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Samsung Galaxy Book5 Pro 360, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- Galaxy Book memory is soldered; most models have a replaceable M.2 SSD.
- The AMOLED panels are thin and are replaced like-for-like by part number.
- The model code beginning NP on the base label identifies the exact version.
Data recovery from the Samsung Galaxy Book5 Pro 360
The SSD in the Samsung Galaxy Book5 Pro 360 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Samsung Galaxy Book5 Pro 360 sits in the range
Its nearest relatives in the Samsung Galaxy Book range are the older Samsung Galaxy Book3 Ultra (2023) and the newer Samsung Galaxy Book5 Pro 16-inch (2025).
Questions
Can the SSD or memory in the Samsung Galaxy Book5 Pro 360 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Samsung Galaxy Book5 Pro 360 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a Samsung Galaxy Book5 Pro 360 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Where do I find the model number on my 2-in-1 laptop?
The model code beginning NP is on the base label. For this model, look for NP960QHA.