If your Samsung Galaxy Book Ion 13-inch has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The Samsung Galaxy Book Ion 13-inch is a 2020 laptop with a 13.3-inch screen, identified by model number NP930XCJ. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- NP930XCJ
- Released
- 2020
- Type
- Laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the Samsung Galaxy Book Ion 13-inch
Screen replacement
The 13.3-inch OLED panel is replaced like-for-like, matched by the part number on the original so that resolution, brightness and colour are the same as before.
Price confirmed before work starts
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Charging port and power repair
Charging is over USB-C. A loose or dead port is replaced where it is a separate part, or repaired on the motherboard where it is soldered.
SSD and storage upgrade
The Samsung Galaxy Book Ion 13-inch takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Samsung Galaxy Book Ion 13-inch is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Samsung Galaxy Book Ion 13-inch meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Samsung Galaxy Book Ion 13-inch, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- Galaxy Book memory is soldered; most models have a replaceable M.2 SSD.
- The AMOLED panels are thin and are replaced like-for-like by part number.
- The model code beginning NP on the base label identifies the exact version.
Data recovery from the Samsung Galaxy Book Ion 13-inch
The SSD in the Samsung Galaxy Book Ion 13-inch can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Samsung Galaxy Book Ion 13-inch sits in the range
Its nearest relatives in the Samsung Galaxy Book range are the newer Samsung Galaxy Book Pro 13-inch (2021). It is the earliest 13.3-inch model of the range that we list.
Questions
Can the SSD or memory in the Samsung Galaxy Book Ion 13-inch be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Samsung Galaxy Book Ion 13-inch will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my laptop?
The model code beginning NP is on the base label. For this model, look for NP930XCJ.
Can the Samsung Galaxy Book Ion 13-inch run Windows 11?
Yes, in most configurations.