If your MSI Creator 17 B11UE has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The MSI Creator 17 B11UE is a 2020 laptop with a 17.3-inch screen. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- Creator 17 B11UE
- Released
- 2020
- Type
- Laptop
- Screen
- 17.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- SODIMM slots
Repairs we carry out on the MSI Creator 17 B11UE
Screen replacement
We replace the 17.3-inch panel like-for-like, matching resolution and connector to the part number on the original.
Price confirmed before work starts
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The MSI Creator 17 B11UE takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
Most configurations of the MSI Creator 17 B11UE have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Windows repair and reinstall
The MSI Creator 17 B11UE meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the MSI Creator 17 B11UE, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the MSI Prestige, Modern, Summit and Creator range
- The MS- chassis number on the base label is what we match parts to.
- Prestige, Summit and Modern laptops are thin designs with a replaceable SSD; memory is soldered on some and slotted on others.
Data recovery from the MSI Creator 17 B11UE
The SSD in the MSI Creator 17 B11UE can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the MSI Creator 17 B11UE sits in the range
Its nearest relatives in the MSI Prestige, Modern, Summit and Creator range are the older MSI WS75 9TK (2019). It is the most recent 17.3-inch model of the range that we list.
Questions
Can the SSD or memory in the MSI Creator 17 B11UE be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is in slots on most configurations and can be increased.
My MSI Creator 17 B11UE will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a MSI Creator 17 B11UE screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Is a 2020 MSI Creator 17 B11UE still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.