If your HP ZBook 15u G5 has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The HP ZBook 15u G5 is a 2018 mobile workstation with a 15.6-inch screen. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 15u G5
- Released
- 2018
- Type
- Mobile workstation
- Screen
- 15.6-inch
- Storage
- M.2 SSD, two slots on most configurations
- Memory
- SODIMM slots
What we repair on the HP ZBook 15u G5
Screen replacement
Cracked, flickering or lined 15.6-inch screens are replaced with a matching panel. Where the picture comes and goes as the lid moves, we check the display cable and hinges first.
Price confirmed before work starts
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge. On a 2018 machine a worn battery is the likely cause of short runtime, and we measure its capacity before recommending anything else.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
Overheating and fan repair
We strip the cooling system, clean the fans and heatsink fins and renew the thermal compound and pads. We check temperatures under load afterwards.
SSD and storage upgrade
Most configurations of the HP ZBook 15u G5 have two M.2 slots, so a second SSD can be added, or the existing one cloned to a larger drive.
Price confirmed before work starts
Memory upgrade
Most configurations of the HP ZBook 15u G5 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Graphics repair
The graphics chip is soldered to the board. Artefacts, crashes under load and a black screen with the fans running are diagnosed to the chip, its memory or its power stage, and repaired at board level where it is economical.
Windows repair and reinstall
The HP ZBook 15u G5 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair, virus removal on the HP ZBook 15u G5, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- Many have multiple drives. Tell us if yours is set up as RAID before any storage work.
- The professional graphics chip is soldered, so display artefacts and crashes under load are board-level repairs.
- ZBook workstations sustain heavy loads, so thermal servicing matters more than on an office laptop.
Data recovery from the HP ZBook 15u G5
The SSD in the HP ZBook 15u G5 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the HP ZBook 15u G5 sits in the range
Its nearest relatives in the HP ZBook range are the older HP ZBook Studio G4 (2017) and the newer HP ZBook 15 G6 (2019).
Questions
Can the SSD or memory in the HP ZBook 15u G5 be upgraded?
The SSD can be replaced, and most configurations have a second M.2 slot. Memory is in slots on most configurations and can be increased.
My HP ZBook 15u G5 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How do I get my HP ZBook 15u G5 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.
Why does my HP ZBook 15u G5 overheat or slow down in games?
Usually dust in the heatsinks and thermal compound that has dried out. A thermal service fixes it in most cases. If temperatures are normal and it still slows down, we test the graphics chip and power delivery.