If your HP ZBook Firefly 14 G11 has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The HP ZBook Firefly 14 G11 is a 2024 mobile workstation with a 14-inch screen. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- G11
- Released
- 2024
- Type
- Mobile workstation
- Screen
- 14-inch
- Storage
- M.2 SSD, two slots on most configurations
- Memory
- SODIMM slots
Repairs we carry out on the HP ZBook Firefly 14 G11
Screen replacement
A broken 14-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
Overheating and fan repair
We strip the cooling system, clean the fans and heatsink fins and renew the thermal compound and pads. We check temperatures under load afterwards.
SSD and storage upgrade
Most configurations of the HP ZBook Firefly 14 G11 have two M.2 slots, so a second SSD can be added, or the existing one cloned to a larger drive.
Price confirmed before work starts
Memory upgrade
Most configurations of the HP ZBook Firefly 14 G11 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Graphics repair
The graphics chip is soldered to the board. Artefacts, crashes under load and a black screen with the fans running are diagnosed to the chip, its memory or its power stage, and repaired at board level where it is economical.
Windows repair and reinstall
The HP ZBook Firefly 14 G11 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair, virus removal on the HP ZBook Firefly 14 G11, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the ZBook range
- Many have multiple drives. Tell us if yours is set up as RAID before any storage work.
- The professional graphics chip is soldered, so display artefacts and crashes under load are board-level repairs.
- ZBook workstations sustain heavy loads, so thermal servicing matters more than on an office laptop.
Data recovery from the HP ZBook Firefly 14 G11
The SSD in the HP ZBook Firefly 14 G11 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the HP ZBook Firefly 14 G11 sits in the range
Its nearest relatives in the HP ZBook range are the older HP ZBook Firefly 14 G10 (2023) and the newer HP ZBook Ultra G1a 14 (2025). Memory differs: SODIMM slots on the HP ZBook Firefly 14 G11, soldered on the HP ZBook Ultra G1a 14.
Questions
Can the SSD or memory in the HP ZBook Firefly 14 G11 be upgraded?
The SSD can be replaced, and most configurations have a second M.2 slot. Memory is in slots on most configurations and can be increased.
My HP ZBook Firefly 14 G11 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a HP ZBook Firefly 14 G11 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Where do I find the model number on my mobile workstation?
The product name and product number are on the base label, or under the battery on older models. On many HP laptops Fn + Esc shows them on screen. For this model, look for G11.