We repair the HP EliteBook 820 G2 at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. It is a 12.5-inch laptop from 2015. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 820 G2
- Released
- 2015
- Type
- Laptop
- Screen
- 12.5-inch
- Storage
- M.2 SSD, replaceable
- Memory
- SODIMM slots
What we repair on the HP EliteBook 820 G2
Screen replacement
We replace the 12.5-inch panel like-for-like, matching resolution and connector to the part number on the original.
Price confirmed before work starts
Windows repair and reinstall
This model does not meet Microsoft’s Windows 11 requirements, and Windows 10 reached end of support in October 2025. We can advise on the realistic options, including a lightweight Linux or ChromeOS Flex installation.
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
The round charging socket wears and works loose. On most configurations it is a separate part on a short cable and is replaced without motherboard work.
SSD and storage upgrade
The HP EliteBook 820 G2 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
Most configurations of the HP EliteBook 820 G2 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the HP EliteBook 820 G2, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- USB-C charging and docking faults are common board repairs on recent generations.
- EliteBooks are designed for servicing, with accessible batteries, SSDs and memory on most 800-series models.
- HP’s BIOS protection is strict. A forgotten BIOS administrator password usually needs board-level work, and we ask for proof of ownership.
Data recovery from the HP EliteBook 820 G2
The SSD in the HP EliteBook 820 G2 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the HP EliteBook 820 G2 sits in the range
Its nearest relatives in the HP EliteBook 800 range are the older HP EliteBook 820 G1 (2013) and the newer HP EliteBook 820 G3 (2016).
Questions
Can the SSD or memory in the HP EliteBook 820 G2 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is in slots on most configurations and can be increased.
My HP EliteBook 820 G2 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How do I get my HP EliteBook 820 G2 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.
How much does a HP EliteBook 820 G2 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.