This page sets out the repairs, upgrades and data recovery we carry out on the Toshiba Portege X20W-D, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 12.5-inch 2-in-1 laptop from 2018. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- X20W-D
- Released
- 2018
- Type
- 2-in-1 laptop
- Screen
- 12.5-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Part soldered, one slot on most configurations
Toshiba Portege X20W-D repairs and upgrades
Touchscreen replacement
Glass, touch layer and display are one bonded 12.5-inch part. We replace it as a unit and test touch and pen input before it leaves.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The Toshiba Portege X20W-D takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
On most configurations of the Toshiba Portege X20W-D, part of the memory is soldered and there is one free slot, so it can be increased but not replaced entirely.
Windows repair and reinstall
The Toshiba Portege X20W-D meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Toshiba Portege X20W-D, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Tecra and Portege range
- Parts for Toshiba-era models are increasingly refurbished-only.
- Tecra and Portege are the business ranges, with docking and USB-C charging on recent Dynabook models.
Data recovery from the Toshiba Portege X20W-D
The SSD in the Toshiba Portege X20W-D can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Questions
Can the SSD or memory in the Toshiba Portege X20W-D be upgraded?
The SSD can be replaced with a larger M.2 drive. Part of the memory is soldered, with one slot free on most configurations.
My Toshiba Portege X20W-D will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Toshiba Portege X20W-D run Windows 11?
Yes, in most configurations.
How do I get my Toshiba Portege X20W-D to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.