If your MSI Katana 15 B12V has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. It is a 15.6-inch gaming laptop from 2023. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- Katana 15 B12V
- Released
- 2023
- Type
- Gaming laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, two slots on most configurations
- Memory
- SODIMM slots
Repairs we carry out on the MSI Katana 15 B12V
Screen replacement
We replace the 15.6-inch panel with one that matches the original resolution and refresh rate. A cheaper 60Hz panel will physically fit many gaming laptops, and we do not fit one unless you ask for it.
Price confirmed before work starts
Memory upgrade
Most configurations of the MSI Katana 15 B12V have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Graphics repair
The graphics chip is soldered to the board. Artefacts, crashes under load and a black screen with the fans running are diagnosed to the chip, its memory or its power stage, and repaired at board level where it is economical.
Windows repair and reinstall
The MSI Katana 15 B12V shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
Overheating and fan repair
A thermal service covers fresh compound on the processor and graphics chip, new thermal pads where needed and both fans cleaned. It is the usual cure for throttling and loud fans under load.
SSD and storage upgrade
Most configurations of the MSI Katana 15 B12V have two M.2 slots, so a second SSD can be added, or the existing one cloned to a larger drive.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair, virus removal on the MSI Katana 15 B12V, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the MSI gaming laptops range
- Hinge failures are a well-known problem on MSI’s GF, GL and GP ranges; the hinge tears its mounts from the lid or base.
- Thermal servicing is routine work on these: fresh compound, new pads where needed, and clean fans.
- The base label carries an MS- chassis number, such as MS-16R4, which we use to match parts.
Data recovery from the MSI Katana 15 B12V
The SSD in the MSI Katana 15 B12V can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the MSI Katana 15 B12V sits in the range
Its nearest relatives in the MSI gaming laptops range are the older MSI Raider GE67 HX 12U (2022) and the newer MSI Katana A15 AI B8V (2024).
Questions
Can the SSD or memory in the MSI Katana 15 B12V be upgraded?
The SSD can be replaced, and most configurations have a second M.2 slot. Memory is in slots on most configurations and can be increased.
My MSI Katana 15 B12V will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the MSI Katana 15 B12V run Windows 11?
Yes. It shipped with Windows 11.
How do I get my MSI Katana 15 B12V to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.