This page sets out the repairs, upgrades and data recovery we carry out on the Gigabyte G5 KC, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 15.6-inch gaming laptop from 2021. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- G5 KC
- Released
- 2021
- Type
- Gaming laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, two slots on most configurations
- Memory
- SODIMM slots
Repairs we carry out on the Gigabyte G5 KC
Screen replacement
The 15.6-inch panel is matched to the original by part number, including refresh rate and connector type, so games run as they did before.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
Overheating and fan repair
We strip the cooling system, clean the fans and heatsink fins and renew the thermal compound and pads. We check temperatures under load afterwards.
SSD and storage upgrade
Most configurations of the Gigabyte G5 KC have two M.2 slots, so a second SSD can be added, or the existing one cloned to a larger drive.
Price confirmed before work starts
Memory upgrade
Most configurations of the Gigabyte G5 KC have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Graphics repair
The graphics chip is soldered to the board. Artefacts, crashes under load and a black screen with the fans running are diagnosed to the chip, its memory or its power stage, and repaired at board level where it is economical.
Windows repair and reinstall
The Gigabyte G5 KC meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair, virus removal on the Gigabyte G5 KC, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Aero, AORUS and G Series range
- Aero and AORUS laptops are thin for their power and need regular thermal servicing.
- Most have two memory slots and two M.2 slots.
Data recovery from the Gigabyte G5 KC
The SSD in the Gigabyte G5 KC can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Gigabyte G5 KC sits in the range
Its nearest relatives in the Gigabyte Aero, AORUS and G Series range are the older Gigabyte Aero 15 OLED XB (2020) and the newer AORUS 15 XE4 (2022).
Questions
Can the SSD or memory in the Gigabyte G5 KC be upgraded?
The SSD can be replaced, and most configurations have a second M.2 slot. Memory is in slots on most configurations and can be increased.
My Gigabyte G5 KC will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Gigabyte G5 KC run Windows 11?
Yes, in most configurations.
How do I get my Gigabyte G5 KC to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.