This page sets out the repairs, upgrades and data recovery we carry out on the ASUS ZenBook Pro 14 OLED UX6404, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 14.5-inch laptop from 2023. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- UX6404
- Released
- 2023
- Type
- Laptop
- Screen
- 14.5-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
ASUS ZenBook Pro 14 OLED UX6404 repairs and upgrades
Screen replacement
The 14.5-inch OLED panel is replaced like-for-like, matched by the part number on the original so that resolution, brightness and colour are the same as before.
Price confirmed before work starts
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The ASUS ZenBook Pro 14 OLED UX6404 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the ASUS ZenBook Pro 14 OLED UX6404 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The ASUS ZenBook Pro 14 OLED UX6404 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the ASUS ZenBook Pro 14 OLED UX6404, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- USB-C charging faults are a common board repair on recent generations.
- ZenBook memory is soldered on most models, and the keyboard is part of the top case.
- OLED panels are replaced like-for-like; they are sensitive to pressure, so lid and hinge damage often takes the screen with it.
Data recovery from the ASUS ZenBook Pro 14 OLED UX6404
The SSD in the ASUS ZenBook Pro 14 OLED UX6404 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the ASUS ZenBook Pro 14 OLED UX6404 sits in the range
Its nearest relatives in the ASUS ZenBook range are the older ASUS ZenBook Pro 14 Duo OLED UX8402 (2022). It is the most recent 14.5-inch model of the range that we list.
Questions
Can the SSD or memory in the ASUS ZenBook Pro 14 OLED UX6404 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My ASUS ZenBook Pro 14 OLED UX6404 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the ASUS ZenBook Pro 14 OLED UX6404 run Windows 11?
Yes. It shipped with Windows 11.
How do I get my ASUS ZenBook Pro 14 OLED UX6404 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.