This page sets out the repairs, upgrades and data recovery we carry out on the ASUS ZenBook 15 OLED UM3504, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 15.6-inch laptop from 2023. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- UM3504
- Released
- 2023
- Type
- Laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the ASUS ZenBook 15 OLED UM3504
Screen replacement
The 15.6-inch OLED panel is replaced like-for-like, matched by the part number on the original so that resolution, brightness and colour are the same as before.
Price confirmed before work starts
Memory
Memory in the ASUS ZenBook 15 OLED UM3504 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The ASUS ZenBook 15 OLED UM3504 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
SSD and storage upgrade
The ASUS ZenBook 15 OLED UM3504 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the ASUS ZenBook 15 OLED UM3504, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the ZenBook range
- OLED panels are replaced like-for-like; they are sensitive to pressure, so lid and hinge damage often takes the screen with it.
- USB-C charging faults are a common board repair on recent generations.
- ZenBook memory is soldered on most models, and the keyboard is part of the top case.
Data recovery from the ASUS ZenBook 15 OLED UM3504
The SSD in the ASUS ZenBook 15 OLED UM3504 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the ASUS ZenBook 15 OLED UM3504 sits in the range
Its nearest relatives in the ASUS ZenBook range are the older ASUS ZenBook 15 UX535 (2021). It is the most recent 15.6-inch model of the range that we list.
Questions
Can the SSD or memory in the ASUS ZenBook 15 OLED UM3504 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My ASUS ZenBook 15 OLED UM3504 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my laptop?
The base label shows the model code, for example UX425EA. The first part is the family and the letters after it are the variant. For this model, look for UM3504.
Can the ASUS ZenBook 15 OLED UM3504 run Windows 11?
Yes. It shipped with Windows 11.