This page sets out the repairs, upgrades and data recovery we carry out on the ASUS ZenBook 13 UX331, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 13.3-inch laptop from 2018. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- UX331
- Released
- 2018
- Type
- Laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the ASUS ZenBook 13 UX331
Screen replacement
We replace the 13.3-inch panel like-for-like, matching resolution and connector to the part number on the original.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The ASUS ZenBook 13 UX331 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the ASUS ZenBook 13 UX331 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The ASUS ZenBook 13 UX331 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the ASUS ZenBook 13 UX331, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the ZenBook range
- OLED panels are replaced like-for-like; they are sensitive to pressure, so lid and hinge damage often takes the screen with it.
- USB-C charging faults are a common board repair on recent generations.
- ZenBook memory is soldered on most models, and the keyboard is part of the top case.
Data recovery from the ASUS ZenBook 13 UX331
The SSD in the ASUS ZenBook 13 UX331 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the ASUS ZenBook 13 UX331 sits in the range
Its nearest relatives in the ASUS ZenBook range are the older ASUS ZenBook Flip S UX370 (2017) and the newer ASUS ZenBook 13 UX333 (2019).
Questions
Can the SSD or memory in the ASUS ZenBook 13 UX331 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My ASUS ZenBook 13 UX331 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my laptop?
The base label shows the model code, for example UX425EA. The first part is the family and the letters after it are the variant. For this model, look for UX331.
Can the ASUS ZenBook 13 UX331 run Windows 11?
Yes, in most configurations.