This page sets out the repairs, upgrades and data recovery we carry out on the ASUS ExpertBook B5 B5602, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 16-inch laptop from 2022. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- B5602
- Released
- 2022
- Type
- Laptop
- Screen
- 16-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Part soldered, one slot on most configurations
ASUS ExpertBook B5 B5602 repairs and upgrades
Screen replacement
A broken 16-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
SSD and storage upgrade
The ASUS ExpertBook B5 B5602 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
On most configurations of the ASUS ExpertBook B5 B5602, part of the memory is soldered and there is one free slot, so it can be increased but not replaced entirely.
Windows repair and reinstall
The ASUS ExpertBook B5 B5602 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
Battery replacement
A new internal battery is fitted and tested through a full charge and discharge. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the ASUS ExpertBook B5 B5602, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the ExpertBook and ProArt range
- ExpertBook machines are business-focused, with a replaceable SSD on most models and memory that is part-soldered on many.
- Parts are matched to the full ASUS model code on the base label.
Data recovery from the ASUS ExpertBook B5 B5602
The SSD in the ASUS ExpertBook B5 B5602 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the ASUS ExpertBook B5 B5602 sits in the range
Its nearest relatives in the ASUS ExpertBook and ProArt range are the newer ASUS ProArt P16 H7606 (2024). Memory differs: part soldered, one slot on most configurations on the ASUS ExpertBook B5 B5602, soldered on the ASUS ProArt P16 H7606. It is the earliest 16-inch model of the range that we list.
Questions
Can the SSD or memory in the ASUS ExpertBook B5 B5602 be upgraded?
The SSD can be replaced with a larger M.2 drive. Part of the memory is soldered, with one slot free on most configurations.
My ASUS ExpertBook B5 B5602 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my laptop?
The base label shows the model code, for example UX425EA. The first part is the family and the letters after it are the variant. For this model, look for B5602.
Can the ASUS ExpertBook B5 B5602 run Windows 11?
Yes. It shipped with Windows 11.