Alienware m15 R5 repair in London: bring it to our workshop in Bermondsey or ask about courier collection, and we will confirm a price before any work starts. It is a 15.6-inch gaming laptop from 2021. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- m15 R5
- Released
- 2021
- Type
- Gaming laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, two slots on most configurations
- Memory
- SODIMM slots
What we repair on the Alienware m15 R5
Screen replacement
We replace the 15.6-inch panel with one that matches the original resolution and refresh rate. A cheaper 60Hz panel will physically fit many gaming laptops, and we do not fit one unless you ask for it.
Price confirmed before work starts
Overheating and fan repair
A thermal service covers fresh compound on the processor and graphics chip, new thermal pads where needed and both fans cleaned. It is the usual cure for throttling and loud fans under load.
SSD and storage upgrade
Most configurations of the Alienware m15 R5 have two M.2 slots, so a second SSD can be added, or the existing one cloned to a larger drive.
Price confirmed before work starts
Memory upgrade
Most configurations of the Alienware m15 R5 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Graphics repair
The graphics chip is soldered to the board. Artefacts, crashes under load and a black screen with the fans running are diagnosed to the chip, its memory or its power stage, and repaired at board level where it is economical.
Windows repair and reinstall
The Alienware m15 R5 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, hinge and casing repair, virus removal on the Alienware m15 R5, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- Alienware laptops run at high temperatures by design. Thermal compound dries out and a full thermal service makes a measurable difference.
- The graphics chip is soldered to the motherboard, so graphics faults are board-level repairs.
- Several m15, m17 and x-series generations have soldered memory, so check before buying an upgrade.
Data recovery from the Alienware m15 R5
The SSD in the Alienware m15 R5 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Alienware m15 R5 sits in the range
Its nearest relatives in the Alienware laptops range are the older Alienware m15 R3 (2020) and the newer Alienware x15 R2 (2022). Memory differs: SODIMM slots on the Alienware m15 R5, soldered on the Alienware m15 R3.
Questions
Can the SSD or memory in the Alienware m15 R5 be upgraded?
The SSD can be replaced, and most configurations have a second M.2 slot. Memory is in slots on most configurations and can be increased.
My Alienware m15 R5 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a Alienware m15 R5 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Where do I find the model number on my gaming laptop?
The model and revision (R1, R2 and so on) are on the base label, along with the Dell Service Tag.