If your Lenovo ThinkPad X395 has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. It is a 13.3-inch laptop from 2019, identified by machine types 20NL, 20NM. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Machine types
- 20NL, 20NM
- Released
- 2019
- Type
- Laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
Repairs we carry out on the Lenovo ThinkPad X395
Screen replacement
A broken 13.3-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Memory
Memory in the Lenovo ThinkPad X395 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Lenovo ThinkPad X395 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. On a 2019 machine a worn battery is the likely cause of short runtime, and we measure its capacity before recommending anything else.
Price confirmed before work starts
Keyboard and trackpad repair
The keyboard is a separate part on most ThinkPads and is replaced without disturbing the rest of the machine. Trackpad and TrackPoint buttons are replaced the same way.
Charging port and power repair
Charging is over USB-C. A loose or dead port is replaced where it is a separate part, or repaired on the motherboard where it is soldered.
SSD and storage upgrade
The Lenovo ThinkPad X395 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
We also carry out motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Lenovo ThinkPad X395, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- Memory is soldered on the X1 and recent X-series machines, so it is fixed at purchase.
- USB-C charging port wear is the board repair we see most on these.
- A forgotten supervisor password is stored in a security chip and cannot be reset from software.
Data recovery from the Lenovo ThinkPad X395
The SSD in the Lenovo ThinkPad X395 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Lenovo ThinkPad X395 sits in the range
Its nearest relatives in the Lenovo ThinkPad X Series and X1 range are the newer Lenovo ThinkPad X13 Gen 1 (2020). It is the earliest 13.3-inch model of the range that we list.
Questions
Can the SSD or memory in the Lenovo ThinkPad X395 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Lenovo ThinkPad X395 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How do I get my Lenovo ThinkPad X395 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.
How much does a Lenovo ThinkPad X395 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.