If your Lenovo ThinkPad X390 has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The Lenovo ThinkPad X390 is a 2019 laptop with a 13.3-inch screen, identified by machine types 20Q0, 20Q1. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Machine types
- 20Q0, 20Q1
- Released
- 2019
- Type
- Laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
Lenovo ThinkPad X390 repairs and upgrades
Screen replacement
Cracked, flickering or lined 13.3-inch screens are replaced with a matching panel. Where the picture comes and goes as the lid moves, we check the display cable and hinges first.
Price confirmed before work starts
SSD and storage upgrade
The Lenovo ThinkPad X390 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Lenovo ThinkPad X390 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Lenovo ThinkPad X390 meets Microsoft’s Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Keyboard and trackpad repair
The keyboard is a separate part on most ThinkPads and is replaced without disturbing the rest of the machine. Trackpad and TrackPoint buttons are replaced the same way.
Charging port and power repair
Charging is over USB-C. A loose or dead port is replaced where it is a separate part, or repaired on the motherboard where it is soldered.
We also carry out motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Lenovo ThinkPad X390, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- A forgotten supervisor password is stored in a security chip and cannot be reset from software.
- Memory is soldered on the X1 and recent X-series machines, so it is fixed at purchase.
- USB-C charging port wear is the board repair we see most on these.
Data recovery from the Lenovo ThinkPad X390
The SSD in the Lenovo ThinkPad X390 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Lenovo ThinkPad X390 sits in the range
Its nearest relatives in the Lenovo ThinkPad X Series and X1 range are the newer Lenovo ThinkPad X13 Gen 1 (2020). It is the earliest 13.3-inch model of the range that we list.
Questions
Can the SSD or memory in the Lenovo ThinkPad X390 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Lenovo ThinkPad X390 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Can the Lenovo ThinkPad X390 run Windows 11?
Yes, in most configurations.
How do I get my Lenovo ThinkPad X390 to you?
Bring it to our workshop at Unit 1 The Willows, 80 Willow Walk, London SE1 5SY, or call 020 7237 6805 to ask about courier collection. We confirm the price before any work starts.