If your Lenovo ThinkPad X1 Carbon Gen 5 has a broken screen, will not charge, runs hot or will not start, we can diagnose and repair it at our Bermondsey workshop. The Lenovo ThinkPad X1 Carbon Gen 5 is a 2017 laptop with a 14-inch screen, identified by machine types 20HR, 20HQ. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Machine types
- 20HR, 20HQ
- Released
- 2017
- Type
- Laptop
- Screen
- 14-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
Lenovo ThinkPad X1 Carbon Gen 5 repairs and upgrades
Screen replacement
Cracked, flickering or lined 14-inch screens are replaced with a matching panel. Where the picture comes and goes as the lid moves, we check the display cable and hinges first.
Price confirmed before work starts
Windows repair and reinstall
Windows 11 support depends on the processor: versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer qualify, and earlier ones do not. We check yours and advise.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Keyboard and trackpad repair
The keyboard is a separate part on most ThinkPads and is replaced without disturbing the rest of the machine. Trackpad and TrackPoint buttons are replaced the same way.
Charging port and power repair
We replace worn charging sockets and repair USB-C ports and charging circuits at component level. The adapter is tested first, because it is the cheapest thing to be wrong.
SSD and storage upgrade
The Lenovo ThinkPad X1 Carbon Gen 5 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the Lenovo ThinkPad X1 Carbon Gen 5 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
We also carry out motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Lenovo ThinkPad X1 Carbon Gen 5, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the ThinkPad X Series and X1 range
- A forgotten supervisor password is stored in a security chip and cannot be reset from software.
- Memory is soldered on the X1 and recent X-series machines, so it is fixed at purchase.
- USB-C charging port wear is the board repair we see most on these.
Data recovery from the Lenovo ThinkPad X1 Carbon Gen 5
The SSD in the Lenovo ThinkPad X1 Carbon Gen 5 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Lenovo ThinkPad X1 Carbon Gen 5 sits in the range
Its nearest relatives in the Lenovo ThinkPad X Series and X1 range are the older Lenovo ThinkPad X1 Carbon Gen 4 (2016) and the newer Lenovo ThinkPad X1 Carbon Gen 6 (2018).
Questions
Can the SSD or memory in the Lenovo ThinkPad X1 Carbon Gen 5 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Lenovo ThinkPad X1 Carbon Gen 5 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
How much does a Lenovo ThinkPad X1 Carbon Gen 5 screen replacement cost?
Price confirmed before work starts. The exact figure depends on the part your machine needs, and we confirm it before any work starts.
Is a 2017 Lenovo ThinkPad X1 Carbon Gen 5 still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.